Cancellation Policy
Passengers who cancel the cruise booking for any reason will be subject to the following cancellation fees, and all cancellations must be submitted in writing.
| Days Before Sailing | Cancellation Fee |
|---|---|
| Up to 30 Days | 20% (Convert to Future Credit or Gift Card) |
| From 30-22 days (inclusive) | 40% |
| From 21-15 days (inclusive) | 70% |
| From 14 Days-Departure Date & No Show | 100% |
Change Policy
Passengers can make a single change to your valid booking, but the following conditions will apply:
- Departure date change and name change (at least one of the original names must remain on the booking) are allowed (free of charge) provided that you contact customer service by email at least 30 days before the cruise departure date (exclusive) to arrange such changes.
- Customer service will confirm your request for departure date change but subject to availability within 1 business day. If your preferred date is unavailable, you will be provided with the next available date. If there is a price difference due to seasonality, travelers will need to pay the difference.
- The cruise line and cabin category of the new booking must be the same as the original. For the eligible change of booking, a new voucher must be obtained and the original voucher will become void.
Description of Services
Yangtze.com provides users with access to a rich collection of on-line resources, including, various information tools and product specific information provided by third parties. You understand and agree that the service is provided “as is” and that Yangtze.com assumes no responsibility for the descriptions, availability or misquotations of offers and programs provided by the supplier or their agents.
On this Web Site, Yangtze.com may provide access to travel-related services provided by third parties that Yangtze.com does not control. Yangtze.com is not responsible for breach of contract or any intentional or negligent action on the part of such third party suppliers which may result in loss, damage, delay or injury to you or your travel companions. Yangtze.com does not guarantee any of our third-party suppliers’ rates, bookings, reservations, connections, scheduling or protection of personal belongings. In addition, Yangtze.com assumes no responsibility for overbooking, cancellation or delays for cruises, hotels or airlines.
RESPONSIBILITY
Neither Yangtze.com nor CITS Yichang shall not be liable for any loss, damage, injury, illness, death, cost or delay arising from or in connection with the services and facilities provided by or any act of a supplier such as cruise lines, airline, rail, hotel, tour, or any other transport operator, etc., whether or not such arrangements were made by Yangtze.com or CITS Yichang.
We reserve the right to correct clerical errors on the invoice, including but not limited to taxes, government fees, air and cruise charges, and miscellaneous costs any time up to the commencement of travel. We strongly recommend travel protection insurance to cover the cost of travel delay and trip interruption.
Yangtze.com shall not be responsible for any damage to or loss of luggage or personal items. We highly recommend the purchase of travel insurance. Travelers who use this Web Site, assume full responsibility for and hereby release Yangtze.com from any duty of checking or verifying any passports, visa, vaccination or other entry requirements for chosen destinations. The traveler agrees that Yangtze.com is not responsible for any potential risks and hazards associated with travel to destinations listed on the Web Site. By embarking on travel arrangements through, or utilizing the information contained on, the Web Site, you voluntarily assume the risks associated with such travel.
Governing Law
The laws of PR. China shall govern this Agreement and its performance. You consent and submit to the exclusive jurisdiction of the state and federal courts located in Yichang Hubei PR. China, in all questions and controversies arising out of or related to your use of the Web Site and this Agreement.
